engagement 3/11

themes:

-attention to detail to describe setting > try to give overall picture- poor work environment

-templates- streamline/impersonalize work

-[in]convenience- customers call to get people to do work for things they don’t have time for

tracking:

-working conditions disturbing

-power dynamic that exists even when impersonal- feel that doing this yourself is below you/not in your level of ability

readings:

-attention economy

-role of technology

-monotony of workplace