themes:
-attention to detail to describe setting > try to give overall picture- poor work environment
-templates- streamline/impersonalize work
-[in]convenience- customers call to get people to do work for things they don’t have time for
tracking:
-working conditions disturbing
-power dynamic that exists even when impersonal- feel that doing this yourself is below you/not in your level of ability
readings:
-attention economy
-role of technology
-monotony of workplace
